# Return and Refund Policy
Thank you for shopping at **[floragalaxy]**.
If you are not entirely satisfied with your purchase, we are here to help. Our return and refund policy lasts ** 1 days from the date of delivery. If 1 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.
## 1. Returns Eligibility To be eligible for a return, your item must meet the following criteria: * The item must be unused and in the same condition that you received it. * The item must be in its **original packaging**. * The item requires a **receipt or proof of purchase** (such as an order number or invoice).
## 2. Non-Returnable Items Several types of goods are exempt from being returned. The following items cannot be returned or refunded: * Perishable goods (such as food, flowers, or plants).
- Custom-made, personalized, or final sale/clearance items.
## 3. How to Initiate a Return To start a return process, please follow these steps:
1. Contact our customer service team at **[floragalaxy7@gmail.com]** or via our call/whatsapp 7888440634
2. Provide your order number and the reason for the return.
3. If approved, we will provide you with a specific shipping address to return your package.
## 4. Shipping Costs * You will be responsible for paying your own shipping costs for returning your item.
* Shipping costs are non-refundable.
* If you receive a refund, the cost of return shipping will be deducted from your refund.
## 5. Refunds Processing Once we receive your returned item, we will inspect it and notify you that we have received it. We will immediately notify you of the status of your refund after inspecting the item.
* **Approval:** If your return is approved, we will initiate a refund to your original method of payment.
* **Timeframe:** You will receive the credit within a certain amount of days, depending on your card issuer’s policies 5 business days.
## 6. Damaged or Defective Items If you receive a product that is damaged or defective upon transit, please contact us immediately at **[floragalaxy7@gmail.com]** within 4 hours] of delivery. \
Please include your order number and photographs of the damaged item. We will arrange for a replacement or a full refund at no additional cost to you.
## 7. Contact Information If you have any questions on how to return your item to us, contact us directly
Amrit flower House, Sector-7 Panchkula, Haryana , pin code 134109
Email.** floragalaxy7@mail.com
7888440634, 8699172709]